FAQs

Returns + Exchanges

Do you accept returns? What is your return policy?

Yes! We want happy butts and crotches and if yours is unhappy, we offer the option to return your item(s) for a refund if you contact our team within 2 weeks (14 days) of receipt. Items requested for return after two weeks of receipt will receive store credit only in the form of merchandise gift codes.  We do not offer refunds for shipping. Items must be unwashed, unused and in the same condition that you received it with all tags attached. Once return is received you will be notified via email. Once approved, your refund and/or credit will be applied to your credit card or original method of payment.  

Do you accept exchanges? What is your exchange policy?

Yes! We want you to feel great in your Freezer Breezers.  If you'd like to exchange to a different size we offer the option to exchange if you contact our team within 2 weeks (14 days) of receipt. We cannot accept exchanges requested more than 2 weeks after receipt. We do not offer refunds for shipping. Please contact us at customerservice@freezerbreezers.com. Items must be unwashed, unused and in the same condition that you received it with all tags attached. Once exchange is received you will be notified via email.  If stock of item is unavailable, a refund will be issued or you can choose to be put on a waiting list for the next product drop.  

Replacements & Order Issues

I received the wrong item(s). What should I do?
Our bad-so sorry about that!! If you received the incorrect item or order, please contact us at customerservice@freezerbreezers.com within 3 days of receiving with your name and order number and we will work quickly to correct the error. 

I received my item(s) damaged. What should I do?
Ugh, so annoyed for you!  We understand sometimes things damaged while in transit. Please contact us at customerservice@freezerbreezers.com.within 3 days of receiving shipment and we will work quickly to resolve the issue. 

Shipping

At this time, we can only ship within the United States. Orders are shipped Monday through Friday and are usually processed within 48 hours of your order. 

We offer various shipping tiers for orders shipping within the US:

  • Economy (avg. 5-8 business days): Free shipping for orders over $49.99.
  • Standard (avg. 3-4 business days): $9.90 Flat Rate for orders over $49.99
  • Express (avg. 1-2 business days): $19.90 Flat Rate for orders over $49.99
  • Just need a Stay Breezy Gel Pack? We got you.
    • Free Economy Shipping on all Stay Breezy Gel Pack orders.
    • Standard Rate: $4
    • Express: $8
Materials & Production

Our Freezer Breezers are made ethically in the Philippines with antibacterial and moisture wicking CREORA high performance sport textile.  Sustainable materials and treating garment workers with respect was at the forefront of our design and vision. We are so excited to partner with TELAstory and to know we are contributing to create generational wealth for “titas” in the Philippines. 

Our Stay Breezy Gel Packs are specially designed to have a freeze point of -20 so gel stays cold, but also malleable so it can reach all the right places. The gel pack also doubles as a heat pack when microwaved (from a thawed state) for 20 seconds. One Stay Breezy Gel Pack is included with each Freezer Breezer purchase.  

Wholesale

Love our product and want to stock it in your store? Drop us a note at info@freezerbreezers.com. We would love to help take care of more crotches!

Gel Pack Instructions

Icing: For maximum chill, place ice pack in freezer for at least 2 hours. We like to keep at least one in the freezer at all times, because you never know when you’re going to need it. Slip the ice pack into the special pouch in your Freezer Breezers and you’re good to go! If using the ice pack on its own, just make sure not to place it onto bare skin (we recommend wrapping in a towel). We recommended icing a max of 20-30 minutes, but always consult with your doctor if you're unsure.

Heat: Did you know you can use our ice packs for heat as well? Simply pop into the microwave for 20 seconds and wrap in a towel for use wherever your body needs a little heat. Please make sure the ice pack is thawed out before placing in the microwave and don't place on bare skin.